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Toyota of Gladstone

Gladstone, OR

Overview
Employees
Reviews
Vehicles
4.9
6,689 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles! Learn more at https://bit.ly/3q0oqta. Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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19375 SE Mcloughlin Blvd

Gladstone, OR

97027

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Showing 6,689 reviews

May 23, 2024

Really nice until after you drive off the lot and then they ignore you. I was promised copies of a couple documents I had requested. I never received them despite repeated texts and calls. They owed me a More

by cbaird2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dolf Nuno
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Soltero
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

We sincerely apologize for the issues you’ve encountered after your purchase. It is never our intention to make any customer feel neglected or unappreciated after leaving our dealership. We truly value your business and want to ensure that every aspect of your experience with us is positive. We would like to rectify the situation regarding the documents and the second key fob immediately. Please contact us at your earliest convenience so we can resolve these matters promptly. Your satisfaction is very important to us, and we want to ensure that you receive all the necessary items that were promised. Thank you for bringing this to our attention, and we look forward to making this right.

Helpful
May 23, 2024

Ricardo was great. My family always goes to him when we buy cars. He’s knowledgeable and a great salesman overall. Buy your cars through Ricardo!! More

by Eltorothedon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dusty Call
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for your wonderful review and for your family's continued loyalty to Ricardo at Toyota of Gladstone! We're delighted to hear that Ricardo consistently provides knowledgeable and excellent service. It's our goal to have team members like him who make the car buying process enjoyable and straightforward. We appreciate your strong recommendation to work with Ricardo and are thrilled that he has become your go-to salesperson. We look forward to assisting you and your family with future purchases!

Helpful
May 23, 2024

Cassie is the best of the best! !! My first experience buying a (new to me) car from a dealership and Cassie made the process low pressure, trustworthy and fun! I coulda hung out wit More

by jocelynbhiguera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassie Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dusty Call
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osana Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Toyota of Gladstone responded

Oh my gosh that is the sweetest thing for you to share. We are going to pass on all 10,000 stars to Cassie this morning. Thank you so much and welcome to our family.

Helpful
May 22, 2024

Excellent service from Miguel Rios He was very helpful, answered all questions. Pleasant and knowledgeable. More

by cmscheele
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miguel Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for your excellent review! We're delighted to hear that Miguel Rios provided you with such helpful and knowledgeable service during your visit to Toyota of Gladstone. It’s always our goal to answer all your questions and make your experience as pleasant as possible. We appreciate your feedback and are glad Miguel could make your experience a positive one. Thank you for choosing Toyota of Gladstone, and we look forward to serving you again in the future!

Helpful
May 22, 2024

Eric was a pleasure to work with on the purchase of my 2024 Tacoma TRD Off Road. His communication was clear and transparent, never pushy and it felt like working with a real person, not just someone hur More

by Sabs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kalik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Chestnut
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for sharing your positive experience with Eric at Toyota of Gladstone, especially during your purchase of the 2024 Tacoma TRD Off Road! We are thrilled to hear that Eric provided you with clear, transparent communication and a no-pressure service. Our team prides itself on creating a comfortable and genuine buying experience, and it’s great to know Eric embodied these values. Enjoy your new Tacoma TRD Off Road, and please remember, we’re here to assist with any future needs or questions you might have.

Helpful
May 21, 2024

Toyota of Gladstone was good to work with. After driving nearly 2 hours to get to there I was pleased to meet salesman Raul in person. He was very knowledgeable and easy to talk to answer More

by pamdeery
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dolf Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Doroteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for making the journey to Toyota of Gladstone and for sharing your positive experience! We're so glad that Raul was able to provide you with the knowledgeable and friendly service we strive for, making your long trip worthwhile. Ensuring that each transaction is smooth and efficient, even on busy days, is important to us. We appreciate your willingness to return for your next vehicle and are grateful for your kind words about our dealership. Looking forward to seeing you again for your next shopping experience!

Helpful
May 21, 2024

Lina is very helpful, always serving with good attitude and service. And she responds msg very quickly, which makes people feel reassuring. More

by hantingchen2
Recommend Dealer
Yes
Employees Worked With
Lina Kusumowati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for your kind words about Lina at Toyota of Gladstone! We're thrilled to hear that her quick responses and positive attitude made your experience reassuring and pleasant. Providing excellent service and making our customers feel supported is what we strive for, and it's great to know Lina exemplified this. We appreciate your feedback and are glad that you felt well taken care of. We look forward to continuing to provide you with exceptional service in the future.

Helpful
May 21, 2024

Rueben is a great salesman. When we got there he was the only one standing outside ready to greet and help us. The cars that he picked for us were exactly what we wanted to a t, More

by Julsreiter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Momodou Dem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cendoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for your wonderful feedback about your experience with Rueben at Toyota of Gladstone! We're thrilled to hear that he was ready and waiting to assist you right from the start, and that he expertly selected vehicles that perfectly matched your preferences. It's great to know that his dedication and personable approach made your experience comfortable and successful, even staying late to ensure everything was just right. We appreciate your plans to return for your next car and are glad that Rueben made such a positive impression. We look forward to welcoming you back when you're ready for your next vehicle!

Helpful
May 19, 2024

Great support throughout the shopping process. Very informative and no pressure. A pleasure to work with. More

by dnb70
Recommend Dealer
Yes
Employees Worked With
Eric Kalik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for sharing your positive experience at Toyota of Gladstone! We're pleased to hear that you received great support and found our team to be informative and pressure-free throughout the shopping process. Providing a comfortable and informative environment is something we strive for, and it's wonderful to know we succeeded in making your experience a pleasure. We appreciate your feedback and look forward to serving you again in the future.

Helpful
May 18, 2024

Great experience working with Diego and the finance team. Looking forward to driving this awesome truck. Thanks!! More

by Kdonges67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Momodou Dem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Gladstone responded

Thank you for choosing Toyota of Gladstone for your recent purchase! We're thrilled to hear that you had a great experience working with Diego and our finance team. Enjoy your new truck, and know that we're just as excited about your new adventure as you are. We appreciate your feedback and are here for any further needs or questions you might have. Drive safe and enjoy every mile!

Helpful
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