Purchased a 2024 Mercedes Benz GLS 450 in October 2023. - lowe61380@gmail.com
Purchased a 2024 Mercedes Benz GLS 450 in October 2023. Buying experience was top notch! A couple of weeks after our very expensive purchase we noticed a paint defect on the vehicle. Texted the sales person and he told management. A week went and then another and another. I was NEVER contacted by management. Texted the sales person again! He was very apologetic and was gonna reach out to management again to see how to go about this situation to get my vehicle repaired. November and December rolled around my car wasn’t fixed and I was never contacted by management! I left multiple messages for management, NO response! Here we are and it’s May 2024 and my car hasn’t been fixed. I’ve never been contacted by management. I had to reach out to Mercedes Executive Manager. He told me last week that Astorg would call me that day to set everything up! Days went by and SURPRISE NO CONTACT! I had to contact the Executive Referral Manager again. In less than 24 hours, Mr Sturgill, the service manager at the Lexington KY dealership reached out to me. He had a body shop appointment set up and a getting me a rental vehicle. Sadly I have to drive my vehicle all the way to Lexington bc I bought it at Astorg, but Mercedes is getting me a rental car. This has been a headache. I spent over 100k on a vehicle from Astorg and now I have to take it to another dealer to get it repaired! PATHETIC SERVICE AT ASTORG! MANAGEMENT IS AWFUL. We planned buying our daughter a new Benz on 2 years for her high school graduation but it won’t be from this dealership! I’ll drive 3 hours to Lexington to buy another Benz instead of using the dealer in my back door!
Jessica Lowe
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