17 Washington Kia Dealers

PROCESS TAKES TO LONG, NO WORSSE THAN ANYWHERE ELSE. - RFHAIGHT

PROCESS TAKES TO LONG, NO WORSSE THAN ANYWHERE ELSE. But makes process less pleasant. Lots of meaningless signatures would take even longer to read fine print. Asking people to sign without examining what they are signing. Bad buisness practice to sign what you have not read. Have purchased from overturf before, but would not be comfortable without prior experience

The response to my inquiry was kind and responsive to my - marylmager730

The response to my inquiry was kind and responsive to my request. I believe the salesperson name was Nye. Nye's response was impressive. Personable and informative while honoring my situation. I always appreciate being called by name and Nye made that part of the text each time we communicated by text! Well done.

Gianni Richards was great to work with, as he was - andiem4

Gianni Richards was great to work with, as he was attentive, communicative & worked hard to try and meet all our needs. Thanks Gianni!

Jeremy in service department was excellent as always. - ballinger

Jeremy in service department was excellent as always. Had a problem with a mouse in the car and it made a very bad smell. Hed helped to insure it was taken care of.

Going to Lee Johnson Kia has always been a pleasure. - rcarlg98014

Going to Lee Johnson Kia has always been a pleasure. They greeted me upon arriving. They checked me in and the waiting room is well equipped with coffee, tea etc. The TV is running and interesting to watch while waiting for word about my car. There is a restaurant just a few doors away, but I didn't go to it this time. When the work was done on my car I was pleasantly surprised to find they had also washed and vacuumed the car. Thanks Lee Johnson Kia.

They took care of my first oil change and a vehicle - Paul Mitchell

They took care of my first oil change and a vehicle recall and finished ahead of time. Nina, at the service desk, was friendly and knowledgeable and everything was great!

We recently purchased a 2024 Kia Sportage Hybrid from Kia - mgraesch

We recently purchased a 2024 Kia Sportage Hybrid from Kia of Puyallup. our sales person Rich Purdy was very helpful and knowledgeable. Very nice experience for me and my wife.

Bought two cars from them thought we’d give them a second - TronDon

Bought two cars from them thought we’d give them a second chance and the second experience was also mediocre. They don’t follow promises, forget to send you your license plate, don’t deliver on we-owes unless you remind them 3 times, the sales department and finance don’t communicate. Don’t let them near your car or buy from them.

The service department is courteous and competent. - lon

The service department is courteous and competent. The technicians are experienced and repairs are quick and accurate. The service advisors know their product and go out of the way to ensure a good experience.

Received a email that I missed my service appointment. - Dudley

Received a email that I missed my service appointment. My car was with your service department for 24 hours and when we finally decided to come get our car, mind you we called three times to speak to someone in service department as to if our car was finished. We were only allowed to leave messages. My first call to your service department was at 11:30, for a 8am service time. I dropped my car off the day before. When I gave my key to the gentleman on the left side of the desk, he was busy and just took my key and said he would give it to my service agent. At 1:00pm, we decided that our car had to be done and were very disappointed that when we saw our car in the same spot. The service agent on the right side of the counter said he was sorry and that my key was under his papers and he didn't see it. So therefore, having a list of people assigned for service on that day means nothing to your agents. Why didn't someone call me to ask if I was still coming so that I could let you know that my car was there and to start to look for my key. I knew when I left that my key would be lost with the five that were already on the agents desk. No piece of paper was given to me to show proof of drop off. The agent apologies and told me he was expediting my service. How could he be expediting my service if my car was still parked. This was a total lack of professional experience. 1) You have a list of people that are being serviced on that day. I was a 8am service time. Call them. 2) Stop passing my key to another service agent and check me in as if I was important. 3) Check your answering service line since I could not speak to anyone I left messages that were unheard. 4) I called to speak to the General Manager. Once again, I know you are busy but it is just to easy to have everyone leave a message. I am still unheard. Read these reviews. Not good.

Great dealership and very knowledgeable and pleasant - Dominique

Great dealership and very knowledgeable and pleasant staff. Kudos especially to Lovante who sold us a new 2022 Kia Niro hybrid XLS, what professionalism! A fast and thorough experience.

Very disappointed. - Mary

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. When I call the service dept, I get a recording, leave a message, no one calls back. I have to keep calling until someone actually picks up.

Terrible - Disappointed

Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase

Chuck Olson KIA was changing my oil on 11. - butler.bill3

Chuck Olson KIA was changing my oil on 11.15.23 just like they always have. I've serviced my KIA there since I bought it used five or so years ago. [Great car! Overall the best car I've ever owned] The service rep called and told me I needed new front brake pads. Huh? My brakes were recently serviced. Anyway, I said go ahead. When I picked up my car, the inspection report showed that my brakes had 5mm of pad left! WHAT !?! Usually new pads are recommended at 1 or 2 mm. I called them, and I got some song and dance about one pad showing uneven wear of 3 to 5mm of life left. Really? Okay. I've never been ripped off by a Japanese car dealership, so I guess I'll go with it. But I looked up my previous records later. I had taken my Rio in there exactly 2 weeks and 280 mi before - for a recall service. They did the same inspection on my brakes. Their inspection report that day showed 7mm of brake pads remaining. Almost new! Lousy rotten crooks. I just watched a TV commercial extolling the great service of 3 generations of Olson family as car dealership owners on Aurora AV N in Seattle. It was more than I could stand. I had to drop back and write this review

Worst customer service ever. - Ruby

Worst customer service ever. The manager tried to overcharge me by giving unclear explanations and then. blaming me for not understanding - I am not an auto mechanic although I do have a PhD so I am not an idiot, Do not go here - super rude and unethical