I don't like to leave bad reviews but my experience here - philip.lipman
I don't like to leave bad reviews but my experience here was so frustrating I didn't know what else to do. My 2000 Toyota 4Runner had a coolant leak and was towed to the service department by AAA. The person in charge of the Orange service team said it was schedule to be inspected at 10am Friday morning (10MAY2024) and to expect a call. I never received a call so I called at 1pm asking for an update. They had no idea what I was talking about. They had no clue where my car was and said no one dropped off the key. Was told the Orange service team wasn't working on Thursday (which implies that we knew that there was an Orange service team but lied about dropping off the key with them I guess???). The vehicle and key were finally located, in the service department, at around 3:30pm, after us going back and forth with AAA trying to figure out what happened. They had had it the whole time.
It was never actually inspected by a mechanic, just a service advisor who saw a crack in the radiator. I asked if they checked the transmission fluid, since it's also cooled through the radiator assmebly and could have been contaminated and lead to transmission issues. Nope. Asked them for an estimate to replace the radiator. Was told $900 - $1000 just for labor. This was a guestimate by the service advisor, no one actually looked up the flat rate time. Got a second opinion from another advisor since the first one proceded to ignore me for the next hour. Was told around 3 hours ($500 - $600) which is closer to what I expected but was still a guestimate, no parts or labor were actually looked up.
At this point I have to assume they are super busy and don't need my business to be able to blow people off like this. I've spent thousands of dollars with them in the past. I have an older car so I'm guessing it's not worth their time anymore, I just wish they let me know instead of wasting an entire day.
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