Caleb was extremely helpful and friendly! - cz
Caleb was extremely helpful and friendly! He was personable, knowledgeable and kind, I felt that my specifications and concerns were seen and heard. I really appreciated his attentiveness, patience and hard work to complete the sale with consideration to what I wanted. I’ve bought many cars over the years and he is possibly the best cars salesperson I’ve ever had the pleasure of doing business with and I would recommend him to anyone else considering purchasing a car.
I came to Westbury Toyota to buy a very specific vehicle and wanted to apply the new PHEV federal tax credit to it. I’m supposedly the first person to have the federal tax credit applied to my vehicle purchase upfront at this dealership and it took nearly 5 hours to complete the paperwork, processing and sale. Caleb was helpful, patient and dedicated to pushing the sale through with the federal tax credit applied, answering all my questions and addressing all my concerns with great detail and good humor. Even after the sale, he has been very communicative and gone above and beyond for me in terms of other smaller, extraneous details regarding my new car. Thank you for everything, Caleb! 10/10
Glowing review for Caleb aside, the finance manager I worked with was in no way exceptional. Did not introduce himself so I don’t remember a name but he is bald and working on Saturday, 5/11/2024. He was unfriendly, cold and disrespectful. I paid for the car in full, in cash and his attitude was poor and bothered. He answered my questions and concerns with sighs and minimal effort, I had to ask him multiple times for confirmations of the services and warranties that came with my car, he would sigh and give me so little information that I would need to ask him the same questions repeatedly to gain all the information I needed. He acted as though I was bothering and annoying him and was not knowledgeable about used car warranties and services. I dealt with him right before I drove away with my new car. What a shameful way to end an otherwise wonderful and pleasant experience at Westbury Toyota. 1/10
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