I bought a new Cougar travel trailer from Camping world - judiecrawford
I bought a new Cougar travel trailer from Camping world in 2021 and have an extended warranty. We have had continues problems with the refrigerator. It burns out the thermal coupler when we begin traveling on the highway. When we arrive to our destination, the refrigerator doesn't work at all, electricity or gas. We've taken the trailer into the service department several times for the same reason. Today, we picked it up while the refrigerator was working. By the time we got home it wouldn't come on. After the fourth time visiting the service department, we called to let them know that the problem still exists. The service representative, service tech, the department manager, and the store manager all agreed that the model wasn't made to work while traveling. I checked the manual and it gives directions for the refrigerator while traveling. I called the manufacturer for Kestone Cougar and expect an answer tomorrow. Meanwhile, my husband called another RV service who said that isn't true. My next move, tomorrow, is to call corporate, then a lawyer regarding the federal MMWA Law. I smell a skunk.
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