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Rossi Chevrolet Buick GMC

Washington, NJ

4.8
396 Reviews

360 Route 31 South

Washington, NJ

07882

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396 Reviews of Rossi Chevrolet Buick GMC

May 25, 2024

Awesome experience. The entire team was pleasant and helpful. Mark and Mike were very knowledgeable about the vehicles, pricing and available offers. I found the entire More

by Krhfire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Roecker, Mark Lutz, Amanda Lantinga, Hayleigh Alpaugh, Mike Cabales
May 25, 2024 -

Rossi Chevrolet Buick GMC responded

Good morning! Thank you for taking the time to share with us your most recent buying experience with Mark and the team. We appreciate your kind words as well as your five star review. Once again congratulations and best of luck with your new Chevy!

May 17, 2024

I gave these crooks one star because I could not give them zero stars. This is a corrupt dealership! They told my 72 year old mother in law that she needed new tires trying to scare her into thinking she More

by Rossiisatheif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rossi
May 23, 2024 -

Rossi Chevrolet Buick GMC responded

We are very sorry to hear about your recent experience at our dealership and appreciate you taking the time to provide us with your feedback. Firstly, we apologize for any distress caused to your mother-in-law. We take such matters very seriously and strive to ensure that all our customers feel respected and receive accurate information. Our team is trained to provide honest and professional advice regarding vehicle safety and maintenance. We are disappointed to hear that this was not reflected in your visit. We are currently investigating this matter internally to ensure that such incidents do not happen in the future. Additionally, we would like to learn more about your experience and address any concerns you may have. Please contact me at 908-320-4464 or mburke@rossiautogroup.com so we can make this right. Thank you again for your feedback. We are committed to improving our services and hope to regain your trust. Sincerely, Marty Burke General Manager Rossi Auto Group

May 24, 2024 -

Rossiisatheif responded

They’re not sorry, they simply don’t care because they are the only Chevy dealer in the immediate area. They’re trying to play nice now because they’re caught in the act and are now afraid of being investigated. I’m spreading the word, they don’t deserve honest people’s business. I know that times are tough, but literally ripping off senior citizens is no way to off set your high costs probably caused by paying too many family members to sit around collecting a paycheck while lying and being rude to honest people. I’m actually sending this inquiry up the chain to Chevy, GM and from what I’m being told the DCA of NJ. Don’t know or care where any of it goes but I’ll gladly share my objective information from both the dealers that I worked with to prove the fraud this dealership is imposing on our senior citizens. The fact that they responded to this in denial is enough for me to fight them because their behavior should cause sanctions, they are dishonest crooks.

May 16, 2024

I was very satisfied with the service that I received on my Corvette. All problems were resolved. Great communication with the service manager and the technician. More

by krowicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Layton
May 17, 2024 -

Rossi Chevrolet Buick GMC responded

Good morning! Thank you for taking the time to share with us your most recent service experience. We appreciate your kind words as well as your five star review. We look forward to seeing you for your next service appointment.

May 13, 2024

This is the 3rd vehicle I have purchased from Rossi in the past 8 years . Mark Lutz and the entire staff are very professional, knowledgeable & informative. I appreciate how simple and timely the buying p More

by Jaclyngeitz127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lutz, Amanda Lantinga, Hayleigh Alpaugh
May 15, 2024 -

Rossi Chevrolet Buick GMC responded

Hi Jackie! Thank you for taking the time to share with us your most recent buying experience. We appreciate your kind words as well as your five star review. Once again congratulations and best of luck with your new Chevy Equinox!

May 09, 2024

Very good service team . Mark was very informative and helpful throughout the process. The technology team was also helpful in setting up my vehicle More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Penyak, Mark Lutz, Hayleigh Alpaugh, Mike Cabales
May 11, 2024 -

Rossi Chevrolet Buick GMC responded

Hi Nick! Thank you for taking the time to share with us your most recent buying experience with Mark and the team. We appreciate your kind words as well as your five star review. Once again congratulations and best of luck with your new Chevy!

May 07, 2024

This is my third time leasing with Rossi Chevrolet Buick GMC and this by far was the smoothest process yet. Eric was great to work with and made everything from easy from coming in to test drive vehicles to More

by Eanhorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kunkle, Amanda Lantinga, Hayleigh Alpaugh
May 08, 2024 -

Rossi Chevrolet Buick GMC responded

Hi Erica! Thank you for taking the time to share with us your most recent buying experience with Eric and the team. We appreciate your kind words as well as your five star review. We appreciate your kind words as well as your five star review. Once again congratulations and best of luck with your new Chevy Equinox!

April 28, 2024

The Rossi Chevrolet Buick GMC dealership is a friendly, do it right dealership that wants you to have a great experience. They make you feel like you’re part of their family. They also have terrific employ More

by jkelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Polaski, Mark Lutz, Dan Lepp, Amanda Lantinga
Apr 29, 2024 -

Rossi Chevrolet Buick GMC responded

Good morning! Thank you for taking the time to share with us your most recent buying experience with the Rossi team. We appreciate your kind words as well as your five star review. Once again congratulations and best of luck with your new Chevy!

April 17, 2024

Dan and Mike were great to work with. I appreciated the no pressure no haggling. They were very patient and provided options to get us to a payment we needed to be. Hayleigh was very g More

by michaelkim737
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Roecker, Erik Penyak, Dan Lepp, Ken Beam, Hayleigh Alpaugh, Mike Cabales, James Adams, April Brennan
Apr 19, 2024 -

Rossi Chevrolet Buick GMC responded

Hi Michael! Thank you for taking the time to share with us your most recent buying experience. We appreciate your kind words as well as your five star review. Once again congratulations and best of luck with your new Chevy!

April 16, 2024

This dealership has horrible customer service. I was trying to buy a car from them and the salesman I was working with (Ken Beam) sold it out from under me and stated that he is sorry he couldn't More

by woolerykurtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ken Beam, Draco Francis-Vaughn, Edna Payrett, Mike Cabales
April 09, 2024

This is at least my tenth purchase for Rossi dealership. Always a pleasure to work with the sales and management people. Always a clean environment and friendly stagg. More

by twe001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Burke, Erik Penyak, Eric Kunkle, Carrie Lennox, Hayleigh Alpaugh
Apr 09, 2024 -

Rossi Chevrolet Buick GMC responded

Good afternoon! Thank you for taking the time to share with us your most recent buying experience with our team. We appreciate your kind words as well as your continued loyalty. Once again congratulations and best of luck with your new Buick!

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