Columbia Acura Inc

Everyone was polite & explained the process. No hard up sell. Work took less than an hour (oil change with filter). Suppose to have had tire rotation but cannot confirm that occurred since not l No hard up sell. Work took less than an hour (oil change with filter). Suppose to have had tire rotation but cannot confirm that occurred since not listed on paperwork. I have asked dealer for clarification. More

Cancelled my valet service the day of the appointment but did not call to notify me. I scheduled the appointment 2 months in advance. I was offered a rescheduled valet appointment in October. (4 months past did not call to notify me. I scheduled the appointment 2 months in advance. I was offered a rescheduled valet appointment in October. (4 months past my service due date). Had to drive from Northern Kentucky to Montgomery for an appointment 2 days later. Service was fine. Not what I expected when I bought my first luxury car a year and a half ago. More

The Genesis service side is pretty weak. .. it takes months to schedule critical maintenance (ie. recalls), impossible to get a loaner car. When I compare the service side of Genesis to othe .. it takes months to schedule critical maintenance (ie. recalls), impossible to get a loaner car. When I compare the service side of Genesis to other luxury car dealers (Lexus, Mercedes), Genesis is by far the worst. Love the car, but would not recommend a Genesis to someone in Cincinnati given Columbia is the only dealer in town. Also, in their inspection they did not find that one of the wiper blades is broken (my bad as I forgot to mention it -- but they should have seen this.... Net, you all have a lot of work to do to get up to "average" service levels. More

Yanni was amazing. Quick, knowledgeable, and very responsive! It took me longer to buy a phone than it did to buy my car. Love this dealership! Quick, knowledgeable, and very responsive! It took me longer to buy a phone than it did to buy my car. Love this dealership! More

Joe was fantastic to work with. He made the process smooth and easy. I can’t recommend him enough! He made the process smooth and easy. I can’t recommend him enough! More

I had an engine light come on for a bad fuel injection system. I had to leave town and the service department made sure I had it ready when I returned. I appreciate her efforts and I am happy with the se system. I had to leave town and the service department made sure I had it ready when I returned. I appreciate her efforts and I am happy with the service. More

They were a bit behind schedule but the work is always top-notch. They are very friendly and accommodating. top-notch. They are very friendly and accommodating. More

Alan took care of me in short order. Turn around time was about as expected. They treat the cars as if they were their own. Turn around time was about as expected. They treat the cars as if they were their own. More

the guy at the front desk was very rude. He had a very bad attidue and was also rude over the phone. He had a very bad attidue and was also rude over the phone. More

I have been using your service dept for 7 years. I have always had a great experience until my recent visit this past Wednesday. If anyone really cares they can call my cell and talk with me and I c I have always had a great experience until my recent visit this past Wednesday. If anyone really cares they can call my cell and talk with me and I can give them the lowdown. More