William "Doug" Benz

Review:Our experience with Mercedes of Tucson has regrettably led us to consider legal action due to their failure to communicate effectively and honor their commitments. Despite our efforts to maint regrettably led us to consider legal action due to their failure to communicate effectively and honor their commitments. Despite our efforts to maintain patience and resolve issues amicably, the dealership's handling of our car purchase has been deeply disappointing. Here's a summary of key events that have transpired:Nov 17: Did not receive the initial paperwork; requested it be resent.Nov 22: Received paperwork while away for Thanksgiving.Nov 28: Submitted my ID and business documents to switch to business terms.Early Dec: Follow-up inquiries were met with excuses related to Doug's health, leading to no progress.Mid-Dec: Despite assurances from Doug, we received no substantial updates.Late Dec: Continued to pursue the deal, only to be met with promises of a refund due to communication issues.Jan 20: After expressing dissatisfaction, faced vague responses regarding the car's availability and another unfulfilled refund promise.Feb 28 & Mar 9: Repeated assurances from Doug led nowhere, culminating in his admission of the dealership's reluctance to sell us the car and promises of a refund that have not been honored.Late Mar: In response to threats of consumer protection action, Doug made another promise that was not kept.The situation took a definitive turn in late March when Doug finally informed us of the dealership's refusal to refund the deposit for the car. This refusal, coupled with the dealership's earlier reluctance to complete the sale, has left us with no recourse but to seek legal action. We have recorded conversations with Doug acknowledging the dealership's refusal to sell the car and issues surrounding our deposit, along with a series of text messages documenting our repeated attempts to resolve the matter, which will serve as critical evidence.The decision to pursue legal avenues against Mercedes of Tucson is not one we take lightly. It comes after enduring months of frustration, broken promises, and a lack of accountability from a dealership associated with a brand we once respected. This review serves as a caution to potential customers and underscores the importance of transparency, communication, and respect in customer service—qualities that were notably absent in our dealings with Mercedes of Tucson. More

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