Joshua Carter

Mall of Georgia Ford responded

Thank you for taking the time to leave a review! We're thrilled to hear that your experience at Mall of Georgia Ford was positive. Especially hearing that our team provided a pressure-free sales environment and exceptional service after your purchase. We're always happy to help, so please don't hesitate to reach out if you have any questions or service needs in the future. Thank you for choosing Mall of Georgia Ford!

Mall of Georgia Ford responded

Thank you for taking the time to leave a positive review about Mall of Georgia Ford! We appreciate you recognizing that our service department is reliable, quick to diagnose issues, and efficient in completing repairs on your Escape. We strive to provide exceptional service for our customers, and your feedback lets us know we're achieving that goal.

Mall of Georgia Ford responded

Thank you for the wonderful review! At Mall of Georgia Ford, creating a family atmosphere and building trust with our customers is our top priority. Your feedback means the world to us, especially knowing you've been coming to us for years.

Mall of Georgia Ford responded

Thank you for your review of Mall of Georgia Ford. We sincerely apologize for the miscommunication and inconvenience you experienced during your recent service visit with your 2021 Expedition. We value your loyalty as a customer, especially considering your history of significant purchases with us since 2014. We regret that this experience ultimately led you to purchase your F-250 elsewhere. To ensure a swift resolution and regain your trust, we would appreciate the opportunity to discuss this further. Please contact Sterling Oliver, our Fixed Operations Director, directly at soliver@vtaig.com. We are committed to providing exceptional service to all our customers, and your feedback helps us identify areas for improvement. Sincerely, The Mall of Georgia Ford Team

Mall of Georgia Ford responded

We're so happy to hear you had a fantastic experience! It sounds like our staff went above and beyond to assist you. We'll be sure to pass your kind words on to them. Thank you for the shoutout!

Mall of Georgia Ford responded

Wow, that's fantastic to hear! We set a high bar for customer service, and it sounds like your service advisor exceeded it. We appreciate them going the extra mile to help you out.

Mall of Georgia Ford responded

We're thrilled to hear you had a fantastic experience! Thank you for mentioning our commitment to finding the best price and the perfect car for you. At Mall of Georgia Ford, customer satisfaction is our top priority, and it sounds like we achieved that for you. We appreciate you recognizing our team's hard work – it means a lot! Congratulations on your new car! Welcome to the Mall of Georgia Ford family!

Mall of Georgia Ford responded

Wow, that's fantastic feedback about Scott Tackabury! We appreciate you recognizing him for always taking such good care of you and your vehicles. It means a lot to us that you trust Scott's expertise. We'll be sure to pass your kind words on to him. At Mall of Georgia Ford, we strive to provide exceptional service throughout the repair process, and it sounds like Scott consistently delivers that for you.

Mall of Georgia Ford responded

Hi there, Thank you for your review. We are happy to hear that our team provided you with great service. Thank you for your recommendation. Please visit us again for all of your vehicle needs.