I found a car at Puyallup Subaru that just arrived and - Robert Rebecca
I found a car at Puyallup Subaru that just arrived and fit the bill. I called and spoke with Brittany. I attempted to confirm the trim level, but she seemed unable to figure out how to do so.
Nevertheless, I went in the next day to check out the car. When I go to leave, I was told to ask for Justin at the front desk. I think he must have been a manager who introduced me to Brennan.
Brennan immediately began trying to sell me on the car. To their credit, they pulled the car from their intake process to have me check in out. Brennan went on the test drive with me. I always hate this. I want to check out the car, not make small talk with you while you try to sell.
When we got back he doubled down on selling. Pushing me to fill out a credit app several times. Repeatedly trying to get me to give a monthly payment target.
After asking several times, I finally got the CarFax and inspection report. Despite Brennan telling me all about how he had been the used car refurbishing manager for five years and just recently moving to sales, he wasn’t able to honestly answer a single question I had about the inspection report. He responded by assuring me all the work was done and there is nothing wrong with the car.
Brennan finally gave up and the manager, Allen came to speak with me. He was able and willing to go get more information about the work. He then lowballed me on my car and asked an unreasonable price for the Crosstrek. I provided him with competitive offers for my car and he of course made excuses. He was finally willing to come in to the range of another offer, but still left some cushion for the dealership. I provided him with listings for the same year of Crosstrek with the same milage in a different color and automatic transmission for thousands less. He replied that the dealership is charging a premium for the color and manual transmission.
I left to think on it overnight.
The next day I texted Brennan with no response for hours. Despite pressure to make a decision ASAP. I gave a final pitch for a reasonable value for my car, a fair price for the Crosstrek, the front brake pads to be replaced, and the car to be properly detailed with the carpet and upholstery being scrubbed due to the previous owner having a dog.
The sleaziest part of the whole ordeal was Brennan pitching “Rob, I’m going to do you a favor if you do me a favor, okay? If you scan this code and give us a five star rating, I’ll give you a full tank of gas.” I declined and informed him a car comes with a full tank of gas. He left, came back a bit later, questioned if I was going to do the review, and put his little sign back in his desk drawer when I confirmed I would not.
The absolute worst part of the experience is the windshield was cracked when I went to hop in the car. I hadn’t seen the car since driving it a couple days before. I brought it up to Brennan, who looked at it and insisted the chip was filled. It was not. After a bunch of back and forth, I ended up at their glass vendor who filled the chip. The vendor stated that it really ought to be replaced.
I never noticed the two chips or the crack when I test drove the car. And I specifically checked. I’m betting it happened on the trip to or from the detailer, they half-butt addressed it, and pushed it along knowing they already had a deal. I’m also confident of this because the tech never documented the chips or crack on the inspection report.
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