I have been a long-time customer of Priority Toyota - beth.mills67
I have been a long-time customer of Priority Toyota (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off my roof and I needed them to place it back into the chamber-waited two hours and was told I did not have a "wait appointment" and it would be awhile (I always make sure I get an appointment that they know I am waiting as there are only a few of these given to customers each day). This issue lies with training the call center service reps, not the mechanics! Any work that I have had done has been top-notch!
Since being a Priority Toyota Customer, I have always been kept up-to-date of the status of my car. During my last visit I was sent an initial text and 2 hours later I was still in the "Welcome" stage of the app. I approached Christian and asked if I needed to take it to body shop, or to give me an update. Christian stated that they would probably need to replace the trim. At that point, I asked for him to bring me my car and then asked for the manager and thank goodness for Jose! I recommend that if you have a question to see him. Spoke with him about the situation and Jose asked for my car to be brought to the front, went out and placed the trim into the chamber that had lifted, but told me I did need to order the other side, so I did! I did not have any more time off from work and when the part came in, Jose asked that I swing by and the part took less than 15 minutes to install and I was on my way. I was not looking for any kind of special treatment, but my time off of work is money for me and when I feel I have done my part, scheduling the correct appointments, showing up on time, then I expect the same in return. Jose was professional and apologized for the wait and communication problem.
Priority still has my vote and as I begin looking for another vehicle in the next year or so, you better believe it will be with them! Thanks, Jose!!
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