This will be long so beware. - Carrollfamily2006
This will be long so beware. We bought a Wagoneer from Doug Smith a little over two months ago. Despite hearing horror stories about this dealership, we moved forward because they had a car we liked and we needed to get something that was dependable due to our frequent road trips. As I drove off the lot, we noticed the CarPlay and passenger screen ($2500 upgrade) didn’t work. Called the salesman and he told us to bring it back and they’d do a hard reset. Brought it in, where it sat at service for a full two days before we were told their “computer system was down”. Brought it in the next week again where we were told it would be fixed asap. The manager then called after I started to get frustrated when it hadn’t been worked on for days. He let me know this was a company wide problem they were aware of and that it is not fixable until Jeep releases an update. Zero word that this was a problem while we were in the process of purchasing the car, despite the fact that they’ve known about it for months.
Fast forward a few weeks and our engine makes an exploding sound. Car is UNDRIVEABLE. Get it in AGAIN, leave it for two weeks (they did get us a rental that sat 6 people…we have seven in our family so not all that helpful) and acted like they had done us a huge favor doing that.
This week, what do you know, we get a braking functionality error and have to take it in again. I am FED up at this point. Our BRAND NEW $90,000 car that should be reliable is having braking issues?! Really??
So I reached out again asking if someone can PLEASE help us. We need a reliable car and this clearly isn’t it. No one at the dealership cares. They offered to “buy it back” for a 25,000 dollar loss. Zero regard for the fact that we’ve done nothing wrong. They know about all of these problems and continue to sell unreliable, crappy cars with no customer service or accountability whatsoever. Avoid this place like the plague. We’ve bought six cars from Brent Brown and I can tell you 100% they would make this right. I will never purchase from a Doug smith dealership again. The only person who has given an ounce of care to us is our service rep, even he agreed this whole thing is completely unacceptable
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