Hello! - Uptick1001
Hello!
Do not waste your time at this dealership! If I could give it a zero, I would!!
Having purchased over 30 cars in the past 10 years, I must say this was by far the worst experience.
I took the train to grand central and walked to pick up my 2024 Audi etron RS gt. The salesman told me it was prepped the day before and would be ready at noon. I arrived at 11:45 and nobody even stood up to greet me or ask if I needed help. (The dealership was empty and did not have customers!).
Finally the salesman arrived around 12:05 to tell me the car was damaged!! Interesting, because he told me the night before it was prepped and ready to go! I asked to see the car and it was in the service department, damaged!
Why wouldn’t the GM or finance manager call me before I made the trip in? Even if they called me 10 minutes before I arrived, I would have felt better. However, they just don’t care here! This was a 153k car!!!
It was not prepped at all. I passed on the car but asked if they had any other options for me as this was a fourth car for me and really just a toy.
The sales manager at the desk wouldn’t give me the time of day and totally brushed me off. After leaving I walked back to the train and headed home. I found out later he just got promoted! Clearly they made the wrong choice!
This was something I was getting for my birthday! I ended up finding another dealer and taking delivery that night. The experience was amazing!!!
I also found out one of my friends who is also a client, buys from this dealer and others in the group. He could not believe the story! (He will no longer be going back!)
I believe the managers name was Levani! Really high power job sitting at the elevated desk! Not sure what he was doing though! I do know the day cost me time and money and was really disappointed!
Thank you for your time. I hope this saves someone from having an awful experience like I did.
Michael
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