BUYERS BE AWARE! - Joanasandoval
BUYERS BE AWARE!!***This dealership is a complete nightmare and clearly doesn’t care to sell defected cars to customers. I have been experiencing some issues with my 2020 Acura RDX that have been quite frustrating. Shortly after purchasing the vehicle, I discovered that the brakes had a defect just a month prior to my purchase. Despite the dealership's assurances that the issue had been resolved, I have continued to experience problems with the brakes.
Additionally, the moonroof on my Acura RDX has been making cracking sounds, which have also been identified as a known issue in place. This has been an ongoing annoyance during my drives, and despite attempts to address the problem with the dealership, the issue persists. Even after I took it to get fully replaced within 30 days of purchase, which Is quite ridiculous that I had to take it to get replaced to begin with.
Furthermore, the speakers in the car have been producing a cracking sound and occasional static, affecting the quality of my audio experience. While the dealership has attempted to repair the speakers under warranty, the problem seems to reoccur shortly after each service visit. I’ve been to the service department about 4 times since I purchased the car mid February.
I have made several attempts to reach out to the dealership manager Joseph Matajy to address these issues, but unfortunately, I have not been able to connect with him and the one time I was finally able to speak to him the only solution offered was me trading in the vehicle that I literally just purchased from them at a trade in value that’ll put me at a loss. can’t help to feel like I’m getting scammed at this point.
Overall, while I appreciate the features and performance of the Acura RDX, the recurring issues with the brakes, moonroof, and speakers have been very disappointing. This is still an ongoing issue and I hope that the dealership can provide a lasting solution to my problem, I live about an hour and a half drive from this dealership and the only reason why I went to them was because I relied on all the good reviews, it is sad to say that for me this has been the worst experience I’ve had purchasing a vehicle.
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