After a long day of negotiating with Subaru dealers, Jon - JHauptman
After a long day of negotiating with Subaru dealers, Jon Quach deserves credit for bringing me into the dealership with the assurance that he could accommodate my budget and trade-in requirements for the Forester model I was interested in, along with the necessary features.
Despite arriving at the dealership moments before closing time, the team expedited the sales process commendably. Marcus Bennett, the star of this sale, generously gave his dinner to a colleague and stayed with me until every detail was finalized. Concurrently, while Eric from the finance department finalized my purchase, Marcus diligently transferred the contents of my trade-in to the new Forester and set the new car up, ensuring a seamless transition. He then introduced me to the new vehicle, highlighting several important features before concluding for the evening.
As the dealership was closing, Sebastian Pawlasek, who had been contributing behind the scenes, was finalizing the evening's duties. Unexpectedly, an issue arose, and Sebastian came out to assist me in the rain. As the rain intensified, he joined me in the car to continue his assistance until the issue was resolved, allowing me to begin my journey.
I strongly recommend Muller Subaru. They're just big enough to be able to provide great deals but small enough to be a family business that cares about its customers. Their consecutive recognition as recipients of the Subaru Love Promise Customer Commitment Award for four years and the 2023 Subaru Customer & Community Commitment Award clearly reflect their outstanding service.
Best of luck and continued excellence in your endeavors!
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