Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Swickard Toyota
Edmonds, WA
1,414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,414 Reviews of Swickard Toyota
May 30, 2024
First time working with this dealership after purchasing a new Crown platinum. Christian was very helpful upon taking my car for its first service. I called to inquire if I could be picked up by the shuttle a new Crown platinum. Christian was very helpful upon taking my car for its first service. I called to inquire if I could be picked up by the shuttle. I attempted to call and was put on hold when I would get disconnected or put on hold for over. 5 minutes 4x in a row. Someone stated they would call me back in 5 minutes-no call.after making an additional call I was told that if I live past 8 miles I could not get a shuttle. I made other arrangements to get a ride. After getting to the dealership I was told that if I live over 7 miles. I could not get a ride. I’m used to the excellent customer service at Rodland Toyota who will either get me a shuttle or offer a rental car at no charge to me. I live almost exactly the same distance by.1 mile from both locations. I also was asked if it was ok to get a statement electronically. The statement will not open to see what was done. I will opt to go to Rodland Toyota in the future. More
by Martin Ruscha
Employees Worked With
Christian
Helpful May 13, 2024
I can always depend on friendly and reliable service from Khing & Swickard Toyota. Transportation home and pickup provided during my 30,000 mile service. Wouldn’t go anywhere else! Khing & Swickard Toyota. Transportation home and pickup provided during my 30,000 mile service. Wouldn’t go anywhere else! More
by kizeliz
Employees Worked With
Khing
May 11, 2024
This is the worst service I've ever had in my entire life! I arrived in my new car for the fourth warranty service, 20,000 miles. This service includes an engine oil change with filter after 10,000 mile life! I arrived in my new car for the fourth warranty service, 20,000 miles. This service includes an engine oil change with filter after 10,000 miles, tire rotation, etc. Before leaving the car for them, I checked the engine oil on a napkin and left it in the car. After 2 hours I received an SMS that the service was completed and I could pick up the car. I picked up the car and the next morning I decided to check the engine oil level using the same napkin - and I saw the same dark brown color of the 10,000 mile engine oil. Their entire service consisted of them zeroing out the readings on the dashboard in my car and not doing anything else! I came to them this morning and asked a question - why is there old motor oil in my engine after the service!? to which they began to tell me that they looked on the computer for information about my visit yesterday and they were absolutely sure that the oil had been changed! I told them to check the oil again and they laughed at me, they took a sheet of clean paper and dropped oil from the dipstick of my engine and after that they dropped new oil next to it and fell silent... I told them - look what the new oil looks like and what the oil looks like which worked in the engine for 10,000 miles! after that they began to assure me that the new oil in the engine was mixed with the old oil and that’s why it had this color, I firmly said no! it is not true ! and after that they said that they would change the oil right away, after they unscrewed the drain bolt on the engine pan and dark brown engine oil poured out, which had been used for 10,000 miles - I told them LOOK AT THIS! after that the manager began to tell me that the oil was really old and was not replaced along with the filter and that he was very sorry for what happened!!! I don't need any apologies! I was deceived by this service and if I had not insisted on changing the engine oil, then my new engine would have run 20,000 miles without an oil change and this would have led to a decrease in engine life, as engine oil loses its properties, which leads to wear parts in the engine! I highly do not recommend people to use this service! More
by Danylo
Employees Worked With
Paul Chung, Taylor Covert
