Mercedes-Benz of Marietta
Marietta, GA
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354 Reviews of Mercedes-Benz of Marietta
SERVICE, November 2022: I scheduled an appointment to have my sparkplugs replaced at Mercedes-Benz of Marietta but there was a problem... Mercedes-Benz of Marietta claimed a sparkplug got stuck in the he have my sparkplugs replaced at Mercedes-Benz of Marietta but there was a problem... Mercedes-Benz of Marietta claimed a sparkplug got stuck in the head/engine because it was "rusty". After initially telling me removal of the rusty sparkplug would cost THOUSANDS OF DOLLARS, Mercedes-Benz of Marietta "did me a favor" and only charged me $1220.39 to remove the rusty sparkplug & install new ones. Yes, they charged me money to remove a "rusty" sparkplug that somehow got stuck in the head/engine during the sparkplug install they agreed to do. SALES, December 2022: After trying to purchase a new 2023 Mercedes Benz at 2 other dealerships in the Atlanta,GA area, I gave up and decided to do business with Mercedes-Benz of Marietta because there quote for the car was the lowest and their ETA for the car was April 2023. They were honest enough and told me there was no guarantee for the ETA, due to the semi-conductor chip shortage. I wanted to replace my 2016 Benz. I assumed I would get updated related to the ETA/arrival of my 2023 car. AFTER I made email inquiries, I received emails stating : "...they not pulled yet. They are switching year. I will let you know as soonest they pull." and "...It looks like going to be 2024.Thank you." The order was switched to 2024 and I did not get updates before I made numerous inquiries by email. I was given other ETA dates: July 2023, November 2023 & December 2023. I did not receive my new Mercedes until FEBRUARY 2024... over 13 MONTHS after I placed my deposit. If you need assistance with sales or service from a Mercedes Benz dealership in the Atlanta GA area, I STRONGLY suggest going to the Atlanta Mercedes Dealership on Piedmont Rd. instead. More
Although I had a bad experience with the Finance Manager when purchasing my car, it was a blessing to know that Mr. Dixon/General Manager at Mercedes Benz of Marietta, stepped in to complete the process. when purchasing my car, it was a blessing to know that Mr. Dixon/General Manager at Mercedes Benz of Marietta, stepped in to complete the process. I can truly say that the excellent service from my Sales and Leasing Consultant Janice Jackson outweighs the bad experience with the Finance Manager. The overall customer service was outstanding, and the Mercedes Benz was exactly what I was looking for. I was so pleased with the service from Mr. Dixon and Mrs. Jackson, as they went above and beyond to help me lease the perfect car. I was very impressed with the quality of the Mercedes Benz I purchased and returned the following week to purchase a second Benz. FC More
BEST experience I've enjoyed in a long time, customer service was top Top, great job Justin & Jessica in finance, thank you, Eric Stafford service was top Top, great job Justin & Jessica in finance, thank you, Eric Stafford More
Rita Turkin and Ben Booker were a pleasure to work with and truly made the buying experience easy. They ensured that I had all the information to make a great decision and followed up after to ensure I was and truly made the buying experience easy. They ensured that I had all the information to make a great decision and followed up after to ensure I was fully satisfied. I highly recommend working with them. The dealership is clean and well laid out. And of course the cars are amazing! Definitely will recommend anyone to Mercedes Benz of Marietta. More
Great place , all of the staff was very helpful and friendly, male sale person Mr. Mohammed was very nice and understanding and made it very easy for us, big Thank you friendly, male sale person Mr. Mohammed was very nice and understanding and made it very easy for us, big Thank you More
The customer service was exceptional, my service advisor, Mohammed was personable, knowledgeable, understanding and made me feel comfortable and after I purchased the vehicle, i received several calls asking Mohammed was personable, knowledgeable, understanding and made me feel comfortable and after I purchased the vehicle, i received several calls asking me if I had any questions or needed any help, "feel free to call me", I would highly recommend Mohammed, Mr. Booker and Mercedes-Benz of Marietta to anyone. Great atmosphere! More