Findlay Toyota

Phill Crabtree has been my service writer for many years now it’s a great experience every time I need my service done. Phil makes it so easy. I basically now just hand the keys to him and pretty much walk now it’s a great experience every time I need my service done. Phil makes it so easy. I basically now just hand the keys to him and pretty much walk off because I know my RAV4 is in great hands, He’s trustworthy. He’s a great service writer and of course he works for a great company, Findlay Toyota. Thank You all. More

Emilio went above and beyond yesterday to ensure that we recieved the level of service we have come to expect from Findlay Toyota. Keep up the great customer service! recieved the level of service we have come to expect from Findlay Toyota. Keep up the great customer service! More

The person that took care of me was Shaun and he did a great job! Quick and easy appointment. Everything was explained to me clearly. great job! Quick and easy appointment. Everything was explained to me clearly. More

Called to make an appointment the next day I got the first early morning appointment and I was out the door in 1 hr. Excellent service first early morning appointment and I was out the door in 1 hr. Excellent service More

The important point here isn't that they got it right but the fact they owned up and made it right. I purchased a Rav 4 last week and the dealer prep guys didn't do the window tinting. Not only was it taken the fact they owned up and made it right. I purchased a Rav 4 last week and the dealer prep guys didn't do the window tinting. Not only was it taken care of everyone was attentive and proactive Very impressive More

Terrible, found perfect car that was listed as available according to toyota.com, signed up for them to contact me by text or email about it. They called me and when I asked about the vehicle they seemed to according to toyota.com, signed up for them to contact me by text or email about it. They called me and when I asked about the vehicle they seemed to have no knowledge of anything, other then I wanted a car. After repeating information about the car they had listed, they informed me that there was no such car. Several weeks later, I was contacted again, this time appropriately by text as I requested. I asked if the car I was interested in was available, they again had no information, and I had to repeat my request and tell them what car I was interested in. I was told the car was available and I could come tomorrow to get it. I asked about pricing so that I could have the option to outright pay and was denied that it would be fine. Checked to make sure car was still listed, it was. I made arrangements for my son's pick up, and drove from san diego to las vegas area. After some text communications, I called and spoke with them, no problems. Took a rest for the last hour of my trip, they called me several times and I did not answer. Upon arrival told car was sold last night despite still being listed as available. Told I should have reserved it earlier, which I had already attempted to do. Told vehicle was sold late last night, but was not bothered to check until after I had driven from another state. Pressured into test driving another "similar" car, that did meet my requirements. looked up price of similar car on toyota.com that they had in stock, price was reasonable. Made to wait an excessive amount of time, had some serious personal drama. I had a emotional shutting down, and was pressured into purchase that somehow was much more expensive then I can imagine dispute dealerships promise of discounting the car to the price of the original car I had wanted. More

My second car from this dealership! My first was a Toyota Corolla Hatchback, but sadly at only 3 years old it got totaled by a red light runner. I came in the day after the accident jus My first was a Toyota Corolla Hatchback, but sadly at only 3 years old it got totaled by a red light runner. I came in the day after the accident just to look at my options, and the salesman asked the right questions to show me the car that fits me perfectly. I put down a deposit and they held my car for 3 weeeks as not only had insurance not declared my car a total loss yet, but they had not even sent a check. The day they sent me paperwork showing how much they were giving me I went right back in to close the deal. So happy that Findlay Toyota worked with my situation to match me with the perfect car model, and then hold it when it came off the truck until I could get proof of insurance settlement - they could have easily sold it multiple times over with as long as my insurance carrier was dragging its feet! Best dealership I have ever dealt with in my 55 years! More

I took my 2018 Tacoma SR5 in for service on Saturday April 27th. There were a couple of recalls and it was time for service. I dropped it off early, was told I would get a call when it's ready and home April 27th. There were a couple of recalls and it was time for service. I dropped it off early, was told I would get a call when it's ready and home I went. I got a call a couple hours later from the guy who set up my service and he told me that I "NEED A NEW ENGINE!". My truck has 47,000 miles on it. I need a new engine because my oil filter was dirty. They serviced my truck and I picked it up in the late afternoon. The guy texted me the following Monday to tell me he located an engine with 33,000 miles on it for just over $12,000.00. When I left Findlay my truck had 47,016 miles it. Now it has 47,400. My 2018 Tacoma now SMOKES like crazy. It NEVER smoked and I have passed smog consistently since I bought it. It didn't smoke when I brought it in, it only started smoking after you tried to scam me into buying another engine with only a few thousand less miles than I currently have. You serviced my truck that was in perfect running condition and now it is not! I do have all of the documentation showing the attempt to scam me. I don't know what made you think that I would fall for it, but I do know your service center is not to be trusted. More

Thank you, Findlay for helping me get my first new car and making it easy! and making it easy! More

Great reliable place to have vehicle serviced. Very friendly service agents. Very busy all the time. Very friendly service agents. Very busy all the time. More